Frequently Asked Questions

How long does shipping take?

Orders are usually dispatched within 1–2 business days. International delivery typically takes 7–12 business days after dispatch.

Do you ship internationally?

Yes! We ship our products internationally.

Will I receive tracking information?

Yes. Once your order has been shipped, you'll receive a tracking number by email.

Can I change or cancel my order?

We process orders quickly, so please contact us as soon as possible if you need to make a change or cancel an order.

What if my order arrives damaged?

Please contact us with your order number and a photo of the damaged item, and we'll help resolve the issue.

What is your return policy?

We accept returns in accordance with our Return & Refund Policy. Please see our policy page for full details.

How can I contact you?

You can reach our support team through our Contact Us page. We're happy to help with any questions about your order.

Do you offer refunds?

Yes, eligible orders may qualify for a refund according to our Return & Refund Policy.

Is my payment information secure?

Yes. Payments are processed securely through our payment providers, and we do not store your full payment information.

Can I track my order?

Absolutely. Your tracking information will be sent to the email address provided at checkout once your order has shipped.